Terms and Conditions


All images of flowers and foliage on our website are relevant to the season or time of year. Sometimes we will create bouquets and arrangements that may vary from the product you selected from the images displayed because we have had to substitute some of the flowers, blooms, or accessories. Visually the result will be very similar and to the same value, including the container and will replicate the style of the image displayed. If you have an aversion to, or a preference for, a particular flower type and colour, a certain style or foliage choice please get in touch and chat to one of our friendly florists.


  • Warragul Flower Shop delivers within the Baw Baw Shire. Delivery fees will be added at checkout.
  • The prices on our website prices are GST inclusive.
  • For online orders, we will send email confirmation of your order as soon as practicable.
  • Same-day delivery is not available for online orders. Please call and discuss your delivery requirements with one of the Warragul Flower Shop staff prior to completing your online order.
  • Same-day delivery service is available for phone orders and instore orders (conditions apply).
  • If you require a specific delivery day and time, it is essential that you call and discuss your requirements with one of the Warragul Flower Shop staff.
  • If there is no one at the delivery address at the time of delivery, our driver will leave the item where they consider it to be the safest location or as directed in the delivery instructions you have supplied. Warragul Flower Shop takes no responsibility for items once they have been delivered.
  • Orders for same-day delivery on Valentine’s Day, Mother’s Day and Father’s Day must be placed by phone or instore by 10am on the particular day.
  • If the delivery address and information provided by you is incorrect and a second delivery attempt is required, a second delivery fee will apply. We will contact you to obtain the correct details and to arrange a new delivery date and time. We cannot guarantee same-day delivery in these situations.
  • If access is not possible (gated community, locked access doors or gates) Warragul Flower Shop cannot guarantee same-day delivery and will arrange another delivery date and time with the sender. A second delivery fee will apply.
  • All pricing is in Australian dollars.

Cancellations, changes to order, and refunds policy

Warragul Flower Shop does not apply refunds unless the quality of the flowers and/or foliage does not meet the reasonable standard as determined by Australian Consumer Law, or in the unlikely event that the flowers and/or foliage were damaged during the delivery process. If you believe that the product as delivered is unsatisfactory, we ask that you take a photo with a date and time stamp and call or visit us within 48 hours of the delivery. We will make every attempt to resolve the matter. Our refund policy does not apply if there is evidence that the goods have been altered, tampered with, dropped, or broken.

All products must be returned to Warragul Flower Shop at 20 Smith Street, Warragul by the sender or the recipient. 

We do not give refunds if you cancel your order, change all or any part of the floral content of your order, or change your mind.

Use of Warragul Flower Shop website is subject to the following terms:

  • All content is for your general information and use only and is subject to change without notice.
  • We do not provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and material found or offered on this website for any particular purpose. You acknowledge that such information and material may contain inaccuracies or errors and we and any relevant third parties are excluded from liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any part of this website is at your own risk, for which we shall not be liable. It is your sole responsibility to ensure that any products, services, or information available through this website meet your particular requirements.
  • Warragul Flower Shop owns or has license to the material in this website including (but not limited to) images and graphics, words and text, design and arrangement. Reproduction is expressly prohibited unless in accordance with the laws of copyright, which form part of these terms and conditions.
  • Unauthorised use of this website may be an offence and could result in Warragul Flower Shop initiating a claim for damages.
  • This website may include links to other websites, which are provided as a matter of convenience to the user. We are not responsible for, nor do we endorse, the linked websites and/or the content thereof.
  • The laws of Australia apply to your use of this website and any dispute arising out of such use.
  • If you continue to browse and use this website, you agree to comply with and be bound by our terms and conditions. Please do not continue to use our website if you disagree with any of our terms and conditions, whether specified or implied.